Terms & Conditions
Cancellation & Reschedule Policy
This Agreement is a binding contract between you, the participant, and Pawsitive Core. By purchasing a ticket to attend any class or event hosted by Pawsitive Core, you agree to be bound by the following terms and conditions:
We understand that life happens, but to ensure a smooth and fair experience for all guests—and a safe, nurturing space for our pups—please take a moment to review our policies below:
1. Class Details
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Class Structure: Each class consists of 45 minutes of beginner-friendly Pilates, (including 10 minutes of puppy play & pilates), followed by 15 minutes of cuddle and interaction time with the puppies. .
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Puppy availability: Please note that the availability of specific puppy breeds for scheduled classes may change at any given time to accommodate the availability of puppies.
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Puppy Care Comes First: Our classes are kept to a maximum size of 24 participants to ensure a calm, comfortable experience for the puppies.
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Puppies must always be handled with care—supported properly, not lifted by the neck, underarms, or in any way that may cause discomfort or harm.
2. Entry Guidelines
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Entry: All guests must present their booking confirmation upon arrival. Failure to do so may result in denied entry.
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Hand sanitiser: Hand sanitiser must be used at the door prior to entry — this is provided for you.
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Age Requirement: Participants must be 12 years or older to join. Participants aged 12 to 15 years must attend with a parent or guardian, who will be required to sign a waiver on their behalf at the start of the session.
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Phone Policy: We encourage you to keep your phones away during Puppy Pilates sessions to ensure an uninterrupted experience. There will be plenty of opportunities for photos at the end of the session.
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Personal Items: Shoes, jackets, and outerwear must be removed upon entry. Please store bags and loose items in the designated storage area. Only bring essentials such as your phone and water bottle into class.
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Damage / Loss to personal items: Pawsitive Core is not responsible for any damage to personal items during class, including clothing, phones, or other belongings. You are solely responsible for the security of your personal belongings. We recommend you keep any valuables with you and refrain from bringing them into the studio.
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Participant Conduct Policy: To ensure a safe and positive experience for everyone, we reserve the right to remove any participant whose behaviour disrupts the class, affects the wellbeing of others or the puppies.
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Following Instructions: You agree to listen attentively and follow the instructor’s guidance during the class. If you do not understand any instructions, you must request clarification from the instructor.
3. Ticket Purchases, Rescheduling & Cancellations
By purchasing a ticket, you agree to the following cancellation policy:
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No Refunds: Due to high demand, tickets are non-refundable.
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Rescheduling: You may reschedule your booking to a future date, free of charge, as long as it is more than 48 hours before your scheduled class.
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Transferring a Ticket: 🎟If you are unable to attend your booked class, you’re welcome to transfer your reservation to someone else. Please notify us via email at admin@pawsitivecore.com.au at least 48 hours prior to the class start time, and include the following details of the new participant:
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First and last name
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Email address
This helps us update our records and ensure a smooth check-in experience
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Late Cancellations: Cancellations made within 48 hours of your scheduled session will result in the forfeiture of your ticket and are non-refundable.
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Cancellations: Cancellations made more than 48 hours in advance are eligible for a full class credit, valid for 60 days
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No-Show Policy: If you fail to attend your scheduled class without prior notice, your ticket will be forfeited and cannot be rescheduled or refunded.
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Late Arrivals: Doors close 10 minutes after class begins to preserve the session’s flow and maintain a secure environment for our pups. Guests arriving after this time will be denied entry without a refund, as we cannot compromise the safety of the puppies.
4. Class Cancellation by Us
In the rare event that a class needs to be cancelled due to low enrolment or other operational reasons, we’ll notify all participants at least 24 hours in advance. You’ll have the option to either reschedule to another available date or receive a full refund—whichever works best for you.
5. Health & Safety Guidelines
By attending the class, you acknowledge and agree to the following health and safety terms:
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Health Disclosure: You must inform the instructor of any health conditions, injuries or mental health concerns before the class begins.
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Airborne Illnesses: Pawsitive Core is a public space and airborne viruses may be present. You agree not to hold Pawsitive Core liable for any illness contracted during your visit.
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Allergic Reactions: You accept that Pawsitive Core is not liable for any allergic reactions.
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Medical Advice: Pawsitive Core and its instructors do not diagnose, treat, or prescribe for medical conditions. You agree to consult with a healthcare professional regarding any health concerns before participating.
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Pregnancy: If you are pregnant, you must inform the instructor prior to the start of the class. We recommend you consult with your physician before participating in the pilates class.
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Discomfort & Injury: If you experience any discomfort or pain during the class, you should cease the activity immediately and notify the instructor or Pawsitive Core representative.
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Resting: You may take breaks and rest during the class at any time.
6. Photography and Media
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Media Consent: By joining our classes, you agree that Pawsitive Core may capture photos or videos that could include your image, which may be used for promotional purposes and that these images and or videos are the property of Pawsitive Core. Promotional purposes include but are not limited to:
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Brochures
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Advertising
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Website content
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Studio recordings
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Annual reviews and reports
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Other publications
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By attending, you consent to the use of your likeness in such media and waive any right to inspect or approve the finished product.
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If you prefer not to be featured, let us know before the class begins—we totally respect your privacy!
7. Liability Waiver
By purchasing a ticket and attending Pawsitive Core the participant confirms their understanding of potential risks and their agreement to participate responsibly and respectfully:
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You release, waive, discharge, and agree not to hold Pawsitive Core, its agents, employees, or affiliated facilitators liable for any injury, illness, theft, or damage that may occur during your participation in the class.
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If you are aged 12 years to 16 years, a parent or guardian must accompany you to the class and agree to these terms on your behalf.
If any portion of this waiver is found to be invalid by a court, the remainder of the terms and conditions shall remain in effect.
8. Gift Cards / Certificates
Give the Gift of Puppy Pilates: Surprise someone special with the most joyful gift—Puppy Pilates! Our digital gift cards are valid for 12 months from the date of purchase and can be used to book any Puppy Pilates session.
How It Works: Gift cards can be redeemed online at checkout by selecting “Redeem a gift certificate” and entering the unique code. The card cannot be exchanged for cash, credit, or refunded. Please treat it like cash—lost or stolen cards cannot be replaced.
Valid for 12 months from the date of purchase.
Can I check my gift card balance? At the moment, balance checks are not available. We recommend keeping a note of how much has been used.
What if the booking total is more than the card value? No worries! You can simply pay the difference using another payment method at checkout.
What if the booking is less than the card value? Any leftover balance stays on the card and can be used towards future classes. Example: If your gift card is valued at $120 and you spend $60, you’ll still have $60 left to use.
How do I make sure the gift card is addressed to the right person? Be sure to enter the recipient’s name — not your own—when filling out the details. Our system will automatically use the email provided as the recipient's address.
Got questions or need help with your gift card? We’re here to help! Please reach out to us at admin@pawsitivecore.com.au or via the Contact Us page on our website.
Thank you for being a mindful and caring member of the Pawsitive community. We’re excited to share this joyful experience with you and our pups!
9. Agreement Modification
Pawsitive Core reserves the right to modify or update these Terms & Conditions at any time. Any changes will be posted on our website, and by continuing to attend classes or use our services, you agree to be bound by the updated Terms & Conditions. It is your responsibility to review these Terms & Conditions periodically for any updates or changes.
By purchasing a ticket and attending a class with Pawsitive Core, you acknowledge that you have read, understood, and agree to these Terms & Conditions.